What Knowledge Sources Can Be Connected

The neural employee becomes more useful when they have access to the right sources of information.

A knowledge source is a place from which the employee takes facts: product descriptions, rules, catalogs, prices, instructions, or updates.

---

Documents

Documents are suitable for textual information.

They are convenient to store:

• company description;
• service descriptions;
• regulations;
• instructions for employees;
• frequently asked questions;
• communication rules with clients.

For example, if a business has Google Docs with a product description, it can be used as a basis for the knowledge base.

---

Tables

Tables are useful where information is structured.

Tables are convenient to store:

• product catalogs;
• specifications;
• lists of services;
• statuses;
• conditions;
• internal reference materials.

A table helps the neural employee respond more accurately if the data can be organized into rows and columns.

---

Telegram Channels

A Telegram channel can be a source of news, insights, and updates.

This is useful if an expert or company regularly publishes content and the neural employee needs to consider recent materials.

For example, the channel can be used for:

• brief summaries;
• preparing posts;
• responses on recent news;
• gathering insights for content.

---

Product or Service Catalog

A catalog is necessary if the neural employee helps a client make selections.

They can use data about:

• product names;
• specifications;
• differences between options;
• purchase conditions;
• availability or statuses if they are connected as an up-to-date source.

Important: if the data in the catalog changes, the source needs to be updated.

---

Scripts and Prepared Responses

Scripts help conduct dialog according to the necessary logic.

They are especially useful for:

• sales;
• support;
• initial qualification;
• appointment booking;
• handling typical objections.

But a script should not turn an employee into a rigid robot. A good script sets direction, not stifles a live dialogue.

---

What is Important to Check

Before connecting a source, it is important to understand:

• whether the data is current;
• if it can be published to clients;
• whether it includes prices, deadlines, or promises;
• who will update the information;
• what to do if data is lacking.

If the source is outdated, the neural employee will start making mistakes as well.

---

Main Point

Knowledge sources are the foundation of the neural employee's work.

The clearer and more current the data, the fewer random answers there are, and the more value for the business.