🇬🇧 English
🇬🇧 English
Тёмная тема
🌐 Translations: Ready Replies
The 🌐 Translations button in a ready reply allows you to set up a single version of a message in multiple languages.
When a client writes in their language, the bot automatically shows them the appropriate version of the reply.
What is this button
When you click on 🌐 Translations, the editor for language versions of the current ready reply opens.
You can add a translation into the desired language: write the text manually or trust the translation to a neural assistant. The ready reply will have a base version (in the language you wrote it) and additional language versions.
The client will see the language in which they write or the language selected by the team using /lang.
Why this matters for business
- International support: clients from different countries receive replies in their language without the need for a translator.
- One scenario — many languages: just write the reply once and add translations.
- Audience speaks different languages: the bot automatically detects the language and selects the reply.
- No need to copy replies for each language: all logic is in one place.
When to use
- Support in two languages: Russian + English for tourism businesses.
- CIS audience: Russian + Ukrainian, Kazakh, Uzbek.
- International product: replies in English, Spanish, Arabic for clients from different countries.
- Tourism business: hotels or tours with guests from various countries.
- Digital product: user support from all over the world.
Step-by-step usage
- Open the ready reply.
- Click on 🌐 Translations.
- Click "Add language" and select the desired one.
- Write the translation text or use automatic translation.
- Repeat for each needed language.
- Save and check: write to the bot in another language.
Example
A hotel booking service answers questions in Russian and English.
The ready reply “🏨 Booking Conditions” is translated into English. A client from Germany writes in English — they receive the English version of the reply. A client from Kazakhstan writes in Russian — they see the Russian version. One reply, two languages, no confusion.
Important nuances
- Automatic translation may be inaccurate with specific terms.
- For legal and financial formulations, it's better to write the translation manually or check it.
- If there is no translation in the required language, the bot shows the base version of the reply.
- Not all languages are supported equally well — for rare languages, it's best to check the quality.
Related features
- Ready Replies
- Buttons for Ready Replies: General Overview
- Multilingual Communication of the Neural Assistant
Key point
The 🌐 Translations feature allows a single ready reply to work in multiple languages. The client receives a reply in their language, and businesses do not need to duplicate scenarios for each language audience.