How the Knowledge Base is Prepared

The knowledge base is a set of materials through which a neural employee learns to respond to clients and perform their role.

Simply put: if a neural employee needs to sell, consult, or assist a manager, they need foundational data. Without it, they will respond too generally.

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What is Included in the Knowledge Base

You can add anything to the knowledge base that helps the employee work more accurately:

• product or service descriptions;
• answers to frequently asked questions;
• sales scripts;
• customer objections and the correct responses to them;
• product catalog;
• rules for payment, delivery, appointment, or returns;
• company's tone of voice;
• internal regulations;
• restrictions: what cannot be promised and how not to respond.

The clearer the knowledge base, the calmer and more reliably the neural employee operates.

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Why You Can't Just "Turn on the Neural Network"

A neural network can write beautifully, but that's not enough for a business.

It’s important for an entrepreneur that the employee:

• does not confuse conditions;
• does not invent prices;
• does not overpromise;
• speaks in the company's style;
• knows current data;
• understands when it's necessary to clarify information.

Therefore, it's essential to prepare the knowledge and rules before deploying the neural employee.

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Where to Get Data From

Sources can vary.

Documents

Google Docs, instructions, regulations, service descriptions, training materials.

Spreadsheets

Google Sheets, catalogs, product lists, price lists, specification databases.

Telegram Channels

News, posts, updates, expert content that can be used as a source of insights.

Ready-made Knowledge Base

If the company already has answers, articles, instructions, or internal materials — they can be used as a foundation.

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How Preparation Takes Place

Typically, the process looks like this:

1. Gather materials about the business.
2. Select only what is truly needed by the employee.
3. Organize knowledge into a clear structure.
4. Write out behavioral rules and restrictions.
5. Check responses to real questions.
6. Correct weaknesses.
7. Launch the employee into work.

This resembles training a live specialist: first, they are explained the product, rules, and tasks, and then their performance is evaluated.

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What is Important Not to Invent

In documentation, sales, and consultations, facts cannot be invented.

This especially pertains to:

• prices;
• tariffs;
• timelines;
• guarantees;
• product names;
• technical capabilities;
• promises of results.

If the information is not in the knowledge base, the correct behavior is to clarify, pass the question to a person, or honestly say that the data is insufficient.

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The Main Point

The knowledge base transforms the neural employee from an ordinary neural network into a managed specialist.

They begin to respond based on your data, in your style, and according to your rules.

Find out what data is needed to launch, how to prepare the knowledge base, and which sources can be connected.