🎯 Triggers: Keywords for Launching Predefined Replies

The “🎯 Triggers” button is used to specify words or commands that will call a predefined reply.

In simple terms: a user types a specific word — and the system sends a pre-prepared message.

What is this button

In the trigger settings, you can specify words or commands in a paragraph that trigger a specific predefined reply.

For example:

/start
/help
main menu
hello
are you here
predefined text

Each predefined reply also has a basic technical trigger. It usually starts with the English letter P and contains the message ID.

For example:

P12345

Such a trigger is necessary to accurately call the message by its internal identifier.

How it works

A trigger can be used in various places.

If a keyword is sent, it can be removed and replaced with the predefined message linked to it.

If the keyword is sent by a conversation partner, they may receive a message from you, imitating that you were typing it, in about 15–30 seconds.

This looks natural: the person typed a recognizable word or command, and in response, they received the desired material.

Important

Triggers should be named carefully. If the word is too common, it may trigger where you did not intend. It's better to use clear commands, phrases, or unique keywords.

Why this is needed for business

Triggers allow for quickly providing the necessary materials to people without manual sending.

This is convenient when the same message needs to be used multiple times:

• price list;
• instructions;
• greeting;
• main menu;
• link to the recording;
• payment terms;
• answers to frequently asked questions;
• issuing bonuses;
• launching scenarios.

A manager or owner does not need to search for the message manually. It is enough to send a short keyword.

When to use

Triggers are especially useful when there are many repetitive messages in the workflow.

For example:

• the command /start opens the main menu;
• the command /help shows the instructions;
• the word price sends the prices;
• the phrase main menu returns the user to the selection of sections;
• the word bonus issues a gift or material;
• the internal trigger P12345 precisely calls the desired predefined reply.

How to use step-by-step

1. Open the desired predefined reply.
2. Click “🎯 Triggers”.
3. Write the words or commands that should trigger this message.
4. Specify each trigger on a new line or in a separate paragraph.
5. Save the settings.
6. Check the trigger with a test message.

Use Cases

Quick Issuing of Price List

A manager types the keyword price in the chat, and instead, a neat predefined message with prices, buttons, and a link to the recording is sent.

Main Menu by Command

The user types /start or main menu, and the bot shows the start message with buttons: services, prices, consultation, FAQ.

Auto-reply to Frequent Question

If people frequently ask “how to pay,” you can set up the trigger payment, which sends instructions with the necessary link.

Issuing Bonus

In the post, you can write: “Send the word BONUS.” The user types the word, and the system automatically sends the material.

Important Nuances

• Do not use overly short and common words unnecessarily.
• Check where exactly the trigger might activate.
• For commands, it’s convenient to use the slash format: /start, /help, /price.
• For internal scenarios, you can use the technical P-trigger.
• If the trigger launches an important message, test it before publication.

Related Functions

• Predefined Replies
• Buttons for Predefined Replies: General Overview
• 🔘 Buttons
• ⏱ Timer

Main Takeaway

“Triggers” allow you to call a predefined reply by a word, phrase, or command.

This is convenient for FAQs, menus, instructions, bonuses, and any repetitive messages that need to be sent quickly to clients.